Welcome to Crust & Ember's privacy policy. This policy explains how we collect, use, store, and protect your personal information when you visit our website located at steadingresource.xyz (the “Site”) and when you interact with our services as a customer of our pizzeria. We are committed to transparency and to safeguarding your data in accordance with applicable privacy laws and regulations.
Last updated on 2025-10-10. If you have questions about this policy, you can contact us at the information below. By using our Site or placing an order, you consent to the practices described in this policy.
What information we collect
We may collect personal data directly from you, automatically through your device, and from third parties when you:
- Place an order or create an account: name, contact details (phone number, email address if provided), delivery address including 12 Baker Street, Pizzeria Quarter, London, W1U 3AP, and country (United Kingdom).
- Interact with our Site: device information, IP address, browser type, pages visited, referring source, time stamps, and cookie identifiers.
- Communicate with us: messages, feedback, and support requests submitted via our forms or chat.
- Provide preferences and feedback for personalized offers or loyalty programs.
How we use your information
We use your data to:
- Process orders, deliver meals, and manage customer accounts.
- Communicate order updates, promotions, and important notices.
- Improve our menu, services, and user experience on the Site.
- Analyze site usage and trends to understand customer needs and for security purposes.
- Prevent fraud and ensure the safety of our customers and staff.
Legal bases for processing
We process your personal data on grounds such as performance of a contract (to fulfill your orders), legitimate interests (to improve our services and safeguard operations), and compliance with legal obligations. When required by law, we will obtain your consent for activities such as certain marketing communications, which you can withdraw at any time.
Sharing your information
We may share your information with:
- Delivery partners and payment processors to complete orders.
- IT service providers and hosting platforms that support our Site and systems.
- Law enforcement or regulatory authorities when required by law or to protect our rights.
We do not sell your personal data to third parties. Where we engage service providers, we ensure appropriate safeguards and data processing agreements are in place.
Cookies and tracking technologies
We use cookies and similar technologies to personalize your experience, analyze traffic, and remember your preferences. You can adjust your browser settings to decline cookies, but some features of the Site may not work properly as a result.
Data retention and security
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure, including encryption where appropriate and access controls for our staff and contractors.
Your rights
You may request access to, correction of, or deletion of your personal data, or restriction of processing. You can opt out of marketing communications at any time. To exercise these rights, contact Crust & Ember via the channels listed below. We will respond in accordance with applicable law and protect your privacy rights.
International transfers
Where our servers or service providers operate outside your country, we ensure a level of protection for your data consistent with this policy and applicable laws. We rely on standard contractual clauses and other lawful transfer mechanisms to safeguard cross-border data transfers.
Children's privacy
Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If a parent or guardian becomes aware that a child has provided us with personal information, please contact us to discuss removal.
Updates to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. When material changes are made, we will provide notice on the Site or by other appropriate means. Your continued use of the Site after such changes constitutes acceptance of the updated policy.
Contact us
If you have any questions about this policy or wish to exercise your rights, please contact us at:
Crust & Ember team
12 Baker Street, Pizzeria Quarter, London, W1U 3AP, United Kingdom
Phone: +44 20 1234 5678
Website: steadingresource.xyz