Refund Policy
Thank you for choosing Crust & Ember. We want you to be satisfied with every order from our pizzeria at 12 Baker Street, Pizzeria Quarter, London, W1U 3AP, United Kingdom. This Refund Policy explains when refunds or credits are available, how to request them, and what to expect after a request is submitted. Last updated: June 1, 2025.
1. Eligibility
Our goal is to provide hot, fresh meals prepared with care. A refund or credit is considered only under the following conditions: - The order was delivered later than the promised time, or the delivered items were significantly different from what was described. - The quality of ingredients or preparation did not meet our standard expectations, and this impact was clearly noticeable. - A customer reports the issue within 24 hours of delivery for delivery orders, or within 24 hours of pickup for takeout orders.
Refunds are not offered for minor deviations in taste, texture, or presentation that occur in the normal course of cooking. We also do not offer refunds for orders that have been consumed or partly consumed, unless the issue is confirmed by our team after review. If you visited our site or used the app from steadingresource.xyz to place an order, you can submit a claim through your account or by contacting +44 20 1234 5678.
2. How to Request a Refund
To request a refund, please provide the following information: - Order number and date of purchase - A concise description of the issue and the items affected - Clear photos or video showing the issue when applicable - Your preferred resolution (refund to original payment method or store credit) Requests should be submitted within 24 hours of delivery or pickup. We review each claim promptly and respond within 2–5 business days. You can reach us at +44 20 1234 5678 or via the contact page on steadingresource.xyz.
3. Resolution Options
Upon approval, you may choose from one of the following options: - A full or partial refund to the original payment method - A credit to your Crust & Ember account for future purchases - A complimentary replacement order, subject to availability
Provisions for refunds may vary by payment method and by local law. If we approve a refund, the processing time typically ranges from 3 to 7 business days, depending on your bank or card issuer. Store credits are valid for 6 months from the date of issue and can be used for any future orders placed at Crust & Ember through steadingresource.xyz.
4. Non-Refundable Situations
Some scenarios are not eligible for refunds or credits, including: - Minor delays caused by high demand or weather that do not affect food quality - Dietary preferences or changes of mind - Promotions or discounts that were applied to the original order - Delivered items that have been left uneaten for more than 24 hours and not reported earlier
5. Dine-In and Takeout Orders
For dine-in orders, refunds or credits are managed at the discretion of the manager on duty. For takeout orders, follow the same submission process described above. If a customer experiences a quality issue at a table, the staff will typically offer an immediate replacement or a courtesy discount at the discretion of the manager.
6. Cancellations
Orders in the preparation stage can be canceled without penalty when requested within 5 minutes of placing the order. After preparation has begun, cancellations may not be possible, and refunds will be evaluated under the standard policy described here. Please contact us promptly at +44 20 1234 5678 or via steadingresource.xyz to discuss a cancellation.
7. International and Local Taxes
All refunds will reflect any applicable taxes and charges that originated from the original order. We reserve the right to adjust refunds to reflect regional tax rules where required by law.
8. Contact Information
If you have questions about this policy or a refund request, please contact us at +44 20 1234 5678 or through the help section at steadingresource.xyz. We will respond to you as quickly as possible to ensure a fair and transparent resolution.
Crust & Ember values your satisfaction and strives to deliver quality food and service for every visit to our pizzeria near 12 Baker Street, Pizzeria Quarter, London.